To look up a guest in-house, go to Frontdesk > Guest in-house, use shortcut keys <Ctrl> + <H>, or select Guest in-house from the left toolbar (In house tab):
A seek window will open to
find the reservation concerned.
Enter the required criteria to select the required in-house folio.
If no criteria are entered and the <Enter> key is pressed, all in-house
folios will be displayed in a browse window and the required folio can
be selected from the browse window.
The active icons on an in-house folio are as follows:
Most icons are the same icons as in the reservations screen. See Folio
buttons after confirmation for a detailed explanation of each option.
Some icons differ if the reservation has status in house:
This icon is used to undo a check-in. The
folio status will change back to reservation.
This is only possible on the day of arrival. IDPMS will first ask for
confirmation:
This icon is both used for assigning a room number to a reservation and
for moving a guest to another room number. The function depends on the
status of the folio. If the status is a 'Reservation', a room number is
assigned. If the status is 'In-House', it is used to do a room
move.
This
icon is used to checkout the guest. See Check
out.