Guest Communication Escalation can be set up based on how the hotel wants to record the Guest Communication levels. It can be set up to rate the level of complaint by the guest (High, Medium, Low, None) or could also be set up so as to track the level of escalation within the hotel organization. Was the complaint handled by Front Desk Agent, Supervisor, Manager, General Manager, Owner, Head Office?
To add Guest Communication Escalation picklists, go to Settings > Picklists > Guest Communication Escalation Levels
Select the New/Add icon. Guest Communication Level code is limited to 8 Characters and description is limited to 30 characters.
Save entry using Checkmark
Examples
See also Guest communication log