Lost and found

The lost and found module is meant to store and retrieve information about the hotel guests' lost and found objects. It provides the property with a central location to log all lost and found items.
To access the lost and found module, go to Housekeeping > Lost and Found

The following window will appear and if items are already listed, they will be shown as seen in the example below.

Pressing the search button will activate the search screen where one can seek a specific item

With this button the user can change/filter the items that are displayed. By default, all items are displayed. Pressing this button will show only the open (not settled) items. One pressed the button will change to a closed lock.
For explanation os the other icons, see Standard buttons.

Opening an entry will display the following screen:

If the first entry is of an object that was lost by a guest the Object Description can be filled in the top section of the screen. If it concerns an object found, the Object Description can also be filled in the bottom section. If later the object is found, the remaining part of the section can be filled, which will automatically update the entry as closed.
The pick up information could be used when the guest picks up the object or when the hotel employee mails the object to the guest.

Object Description - enter a short description of the object that was lost
Date lost / time - enter the date the object was lost. Time is not a mandatory field.
Location Lost - give the description of the location where the object was lost.
Name lost - enter the name of the person who reported the loss of the object.
Room number Lost - the room the object was lost in. Guest room or banqueting room.
Date Found / time - enter the date the object was found. Time is not a mandatory field.
Location Found - give the description of the location where the object was found
Name found - enter the name of the person who found the object
Room number Found - the room the object was found
Date Pickup / time - the date the lost object was picked up by the guest. Time is optional
Name Pickup - the name of the person who picked up the object
Info - additional info on this object. Info might include details on when the item was mailed or sent via express mail and might include the tracking number if entered by the employee. The more information text entered, the more information available to communicate to the inquiring guest.

To print an object icon, select the print icon
Reports - Lost and found report can be found under the File menu > Reports >Housekeeping > Lost Articles and a report for Found Articles.