Is an on-premises or hosted PMS that provides integrated channel and rate management; extensive reporting; and support for single locations or multiple properties. Hotels can leverage consistent information across properties and execute a distribution strategy for all hotels in the group.

  • Rate and availability management available for all channels, including branded websites
  • A shared database makes changes in one location instantly available to other properties
  • Easy-to-use interface lowers training costs for new properties and ensures that new staff is quickly up to speed
  • Integrated sales management establishes sales processes and monitors success based on performance
  • Flexible finance/revenue attribution modules support complex ownership models
More information about IDPMS can be found on our website.



On-line Help
Please click on the link to open our on-line Help.


Remote Support Client
When directed by our Support Team, please downloaded our Support Client for: Microsoft Windows Client or Apple macOS Client.

In case directed by our Operations Team please run this installer on your server:
Microsoft Windows - Service Installation



Release Notes
IDPMS versions will be deployed through the OnPremiseUpdate mechanism that was introduced in version 3.16.4. Hotel chains and multi-property environments are not automatically updated and are contacted by our Technical Support to plan the update. Release notes with the details about new functionality and fixes in versions will be placed below to download.
Current released IDPMS version is 4.1.8.174

Implementations
The IDPMS Hardware and Installation requirements only applies to installations where the systems are dedicated to Amadeus software. It is not recommended that other mission critical software applications are installed on this hardware. In the exceptional case that they are, these specifications may not be sufficient. Please contact your Account Manager for a custom recommendation or for larger installations.

Comply to PA-DSS Standards
This document describes the steps that must be followed in order for your IDPMS installations to comply with Payment Application – Data Security Standards (PA-DSS). The information in this document is based on PCI Security Standards Council Payment Application Data Security Standards program (PA-DSS version 3.2).


Contact Customer Support
Customer support is available 24 hours a day, 7 days a week, 365 days a year.

Customer Community Portal
The most effective way to submit your case is through our customer portal, the Amadeus Customer Central Community. In the portal, you can search for knowledge articles for commonly asked questions. Additionally, you can easily create, update and report on cases as well as participate in discussion groups and share your own ideas. Our goal is to initially respond to Portal requests within 1-2 business days

To login to or obtain a Customer Community Portal account, browse to http://www.amadeus-hospitality.com/support.

Email Support
You may contact Amadeus Hospitality Support for non-emergency issues by sending an email to hospitality.support@amadeus.com. Our goal is to initially respond to email requests within 1-2 business days.

Phone Support
Our Support team is staffed at a level that ensures your calls will be answered promptly and efficiently. To maintain our high level of Support, we continuously review our staffing needs and projections through queue and trend analysis of incoming calls and cases. From this, we can forecast our staffing needs at any given point throughout the day to ensure timely response to your requests.

Europe, Middle East, Africa
Tel: +34 932 20 16 64
Americas
Tel: +1 332 230 2595
Asia Pacific
Tel: +65 3163 5471
   

Escalation
If you are encountering challenges regarding the progress of a case, a resolution delivered for a previous case, or with the service you are receiving from Amadeus Support, additional assistance is available to you. To prioritize your case please contact Amadeus Support by using one of the numbers listed and request to speak with a Customer Support Supervisor or Manager.